Abstract
For some people, the term "digital transformation" conjures visions of a large, complex project driven by the IT organization that relies on a massive technology solution to change the way we do business. Others hear the term and think it involves purchasing a shiny new device or some slick new software that will solve a thorny problem. And yet others simply tune it out as just another fad or techno buzzword something that only a few people really understand and that, in the end, probably won't make a difference for how their college or university functions. Shifts in technology are easy someone identifies a technology solution, and it gets implemented. Well, maybe "easy" isn't the right word. Technology implementations never actually end up being easy, despite what a vendor may say. But such projects typically entail a known pathway and process that we follow on a regular basis. Shifting culture and workforce is more amorphous, something that we do but that many of us don't often think about or approach with the level of intentionality required for digital transformation to occur.