Abstract
This study's aim is to understand the impact of experience and contacts with care coordinators on Medicaid Managed Care (MMC) enrollees with disabilities. Primary data was collected from a random sample of 6000 out of the 100,000 people with disabilities enrolled in one state’s mandatory MMC program. Surveys were conducted through the mail, telephone, and Internet; 1041 surveys were completed. Findings indicated that quality of care coordination, but not frequency of contact alone, is associated with better health outcomes for MMC enrollees.