Jody Hoffer Gittell

Jody Hoffer Gittell is Professor of Management at Brandeis University's Heller School and Program Director of the Academy of Management’s Organization Development and Change Division. Gittell teaches Strategic Human Resource Management, Research Methods, and Organizational and Institutional Theory. She serves as Faculty Director of the Relational Coordination Collaborative and Chief Executive Officer of Relational Coordination Analytics. She is an expert in relational strategies for achieving organizational performance, organizational change and human well-being. She has published dozens of scientific articles and six books including The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance; High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience; and Transforming Relationships for High Performance: The Power of Relational Coordination. She currently has a seventh book in process called Healthcare Management and Human Well-Being in a Turbulent Era.  

Dr. Gittell founded relational coordination theory, which predicts that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge, and mutual respect, supported by frequent, timely, accurate, problem-solving communication. The theory shows how relational coordination drives a wide range of desired performance outcomes and how organizations shape it, for better or worse. Dr. Gittell speaks frequently to audiences about the theory and practice of relational coordination. She serves as Vice Chair of the Board for Greater Seacoast Community Health, and on the Executive Committee for NAACP Seacoast. She earned her BA from Reed College, her MA from The New School, and her PhD from the Massachusetts Institute of Technology.